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FAQ
We offer secure payments, fast shipping from our German warehouse (3–7 business days within the EU), and a 30-day hassle-free return policy — so you can shop with confidence.
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1. Do you ship within the EU? How long does delivery take?
Yes, we ship to most EU countries. Orders are dispatched from our German warehouse and arrive within 3–7 business days. A tracking link will be sent to you once shipped.
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2. What payment methods do you accept? Is it secure?
We accept major credit cards, PayPal, Apple Pay, Google Pay, and other Payments. All transactions are encrypted and PCI-compliant — your information stays safe.
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3. Do I need an account to place an order?
No, guest checkout is available. But creating an account makes it easier to track orders and manage returns. Plus, you'll earn points on every purchase that can be redeemed for discounts on future orders — a great way to save!
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4. What is your return/refund policy? What if I need after-sales support?
We offer a 30-day hassle-free return policy. For any issues or returns, just contact us via service@ugovape.com — we'll respond within 24 hours during working days and help resolve it quickly.